Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We want you to love your handmade art and craft purchases as much as we do. However, if for any reason you are not completely satisfied with your purchase, you may return or exchange the item within 14 days of the purchase date.
We want you to love your handmade art and craft purchases as much as we do. However, if for any reason you are not completely satisfied with your purchase, you may return or exchange the item within 14 days of the purchase date.
To be eligible for a refund or exchange, please ensure that the item is in its original condition and packaging. Custom orders and personalized items are excluded from this policy.
Please note that the customer is responsible for the cost of shipping the item back to us. Additionally, a 15% restocking fee will be charged for all returned paintings.
To request a refund or exchange, please contact us at support@uniqueentity.co.uk with your order number and the reason for the return. We will provide you with a return shipping address and detailed instructions for returning the item.
Once we receive the returned item and verify that it is in its original condition, we will issue a refund or exchange as requested. Refunds will be issued to the original payment method used for the purchase within 7-10 business days.
Please keep in mind that we are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are always happy to assist you in any way possible.
Thank you for choosing our handmade arts and crafts. We appreciate your business!